Shipping Policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $9.95 flat rate shipping Australia Wide
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Post |
2 to 8 business days |
$9.95 |
|
Express Shipping |
1 to 3 business days |
$11.95 |
| Free Express Shipping | Orders Over $100 |
In-store pickup
You can skip the shipping fees with free local pickup at our Shop in Townsville. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 0 to 1 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are:
Monday to Friday: 9:00am to 6:00pm
Saturday & Sunday: 9:00am to 4:00pm
Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at james@austnutritioncentre.com.au with your name and order number, and we will look into it for you.